Terms and Conditions

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the rights and remedies that you have under the Australian Consumer Law, and any other applicable law, we provide the following additional warranty against defects: ResMed Ltd (hereafter “ResMed”) warrants that your ResMed product shall be free from defects in material and workmanship from the date of purchase for the period specified below (Australian consumers should refer to the Important Notice below).

Standard manufacturer’s warranty

1 year warranty for ResMed humidifiers

2 years warranty for ResMed therapy devices

90 days warranty for ResMed masks and accessories

sleepvantage membership warranty

The sleepvantage membership warranty is a 50% extension of the standard manufacturer’s warranty on all ResMed products that are registered through sleepvantage.com.au.

This warranty is only available to the original purchaser. It is not transferrable. If the product fails under conditions of normal use, and none of your statutory rights or remedies apply, ResMed will repair or replace, at its option and at its own cost, the defective product or any of its components.

This warranty will not cover:

(a) any damage caused as a result of improper use, abuse, modification or alteration of the product;

(b) repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;

(c) any damage or contamination due to cigarette, pipe, cigar or other smoke, and;

(d) any damage caused by water being spilled on or into a therapy device.

This warranty against defects referred to above is provided to you in addition to the rights and remedies that you have under the Australian Consumer Law (and any other applicable law). The additional warranties set out above are provided by ResMed Limited ABN 30003765142 of 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153. In order to make a claim under this warranty you should contact the ResMed accredited outlet from which you purchased your ResMed product(s) or alternatively send your claim to ResMed at 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153. You will then need to deliver the ResMed product you claim is defective to the ResMed accredited outlet from which you purchased your ResMed product or your closest ResMed accredited outlet at your expense. A similar product will normally be lent to you by your ResMed accredited outlet while your product is assessed. The product you claim as defective must be delivered from the ResMed accredited outlet to the ResMed Service Centre within the relevant warranty period referred to above. ResMed will not be responsible for the cost of the transport of your ResMed product to the ResMed service centre. You must pay any necessary costs to the ResMed accredited outlet. All claims under this warranty must be accompanied by your original receipt.

If ResMed determines that your warranty claim is valid we will return the repaired product, or a replacement product, to your ResMed accredited outlet at ResMed’s expense. If ResMed determines that your warranty claim is valid you may claim any reasonable expenses you have incurred in making the claim by posting to us at 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153 a claim in writing attaching original receipts for the expenses claimed. If ResMed determines that your warranty claim is not valid we will notify your ResMed accredited outlet by providing a quotation of the cost of repair. Your ResMed accredited outlet will then contact you and you will have the option of taking up the quotation offer, valid for 30 days, or have your product returned unrepaired to your ResMed accredited outlet at ResMed’s expense.

This warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase or to us directly as specified above.

This warranty gives you specific legal rights, and you may also have other rights which vary from region to region.For further information on your warranty rights, contact your local ResMed accredited outlet or ResMed office.

If you are provided with a replacement or repaired product, the additional warranty continues to apply to the replacement or repaired device but does not continue beyond the original warranty period referred to previously.

If you have any questions or would like the address of your nearest ResMed accredited outlet, please contact our friendly customer service consultants: info@sleepvantage.com.au 1300 305 705 (Aus) or 0800 737 633 (NZ).