Terms and conditions

sleepvantage membership

Terms and conditions

Membership Offer

sleepvantage is a membership program by ResMed Pty Ltd (ResMed) for customers who purchase ResMed products within Australia and New Zealand via an authorised dealer or ResMed store. sleepvantage membership is only open to residents of these countries.

To become a member you must register your ResMed products online https://www.sleepvantage.com.au/register including providing a proof of purchase and/or a valid serial number of a ResMed product where applicable. ResMed may refuse your application for membership for any reason.

sleepvantage members are entitled to additional sleepvantage product warranties, product support and general sleep therapy advice and customer service. A complete list of benefits is listed on https://www.sleepvantage.com.au/membership-benefits. ResMed may change, improve or withdraw the benefits offered at any time.

Personal Information

Applying for membership constitutes acceptance of these Terms and Conditions. These Terms and Conditions incorporate the ResMed Privacy Policy. By becoming a member, you agree and acknowledge that information about your ResMed account, including personal information you provide to ResMed, is subject to ResMed’s Privacy Policy which can be viewed at www.sleepvantage.com.au/privacy-policy or provided on request.

Marketing Communications

A condition of your membership is that you will provide ResMed with information concerning your use of its products, therapy and purchase history. This information will be used to provide you with improved customer service, maintain your product warranty records, and so you can receive marketing offers and product information most appropriate to your needs via email, SMS, telephone or mail.

You may also be invited to participate in research relating to product use, lifestyle and other areas of interest relating to your experiences as a user of sleep therapy and services. This information will be used by ResMed to improve our product and service offerings.

Should you wish to opt-out from receiving either product marketing communications and/or research participation invitations, you can do so at any time by contacting our sleepvantage customer service team directly (see Contact Information) or by selecting the unsubscribe option on our communications and updating your preferences. Please note you may still receive communication from ResMed regarding important product or service notifications that may impact the delivery of your therapy.

Termination of Membership

You may request to terminate your membership at any time by contacting the sleepvantage customer service team (see Contact Information). Any entitlement to an additional warranty as a member will cease and revert to the standard manufacturer’s warranty and your rights under the Australian Consumer Law.

ResMed may terminate membership at any time for any reason, including if application details or product registration details are fraudulent.

sleepvantage membership warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The sleepvantage membership warranty is an additional 3 year warranty on your ResMed therapy device* and a 50% extension of the standard manufacturer’s warranty on all ResMed masks and accessories that are registered through https://www.sleepvantage.com.au/. All warranty benefits are in addition to any consumer rights you may be entitled to at law.

* ResMed devices include AirMini™, AirSense™ 10, AirCurve™ 10 and Lumis™ devices.

This warranty is only available to the original purchaser. It is not transferrable. If the product fails under conditions of normal use, and none of your statutory rights or remedies apply, ResMed will repair or replace, at its option and at its own cost, the defective product or any of its components.

This warranty will not cover:

(a) any damage caused as a result of improper use, abuse, modification or alteration of the product;

(b) repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;

(c) any damage or contamination due to cigarette, pipe, cigar or other smoke, and;

(d) any damage caused by exposure to ozone, activated oxygen or other gasses.

This warranty against defects referred to above is provided to you in addition to the rights and remedies that you have under the Australian Consumer Law (and any other applicable law). The additional warranties set out above are provided by ResMed Pty Ltd ABN 30003765142 of 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153. In order to make a claim under this warranty you should contact the ResMed authorised dealer or ResMed store from which you purchased your ResMed product(s) or alternatively send your claim to ResMed at 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153. You will then need to deliver the ResMed product you claim is defective to the ResMed authorised dealer from which you purchased your ResMed product or your closest ResMed authorised dealer at your expense. A similar product will normally be lent to you by your ResMed authorised dealer while your product is assessed. The product you claim as defective must be delivered from the ResMed authorised dealer to the ResMed Service Centre within the relevant warranty period referred to above. ResMed will not be responsible for the cost of the transport of your ResMed product to the ResMed service centre. You must pay any necessary costs to the ResMed authorised dealer. All claims under this warranty must be accompanied by your original receipt.

If ResMed determines that your warranty claim is valid we will return the repaired product, or a replacement product, to your ResMed authorised dealer at ResMed’s expense. If ResMed determines that your warranty claim is valid you may claim any reasonable expenses you have incurred in making the claim by posting to us at 1 Elizabeth Macarthur Drive, BELLA VISTA NSW 2153 a claim in writing attaching original receipts for the expenses claimed. If ResMed determines that your warranty claim is not valid we will notify your ResMed authorised dealer by providing a quotation of the cost of repair. Your ResMed authorised dealer will then contact you and you will have the option of taking up the quotation offer, valid for 30 days, or have your product returned unrepaired to your ResMed authorised dealer at ResMed’s expense.

This warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase or to us directly as specified above.

This warranty gives you specific legal rights, and you may also have other rights which vary from region to region. For further information on your warranty rights, contact your local ResMed authorised dealer or ResMed sleepvantage.

If you are provided with a replacement or repaired product, the additional warranty continues to apply to the replacement or repaired device but does not continue beyond the original warranty period referred to previously.

Governing Law

The laws of New South Wales govern these Terms and Conditions.

Contact Information

If you have any questions or would like the address of your nearest ResMed authorised dealer, please contact our friendly sleepvantage team:

info@sleepvantage.com.au

1300 305 705 (AUS); or 0800 737 633 (NZ).

You can contact sleepvantage Monday to Friday, 8am-6pm AEST.

ResMed Therapy Plans

ResMed CPAP Therapy Plans - Terms

We will provide you with products and replenishment products in accordance with the therapy plan you selected. Details of the therapy plans are set out at the end of these terms.

Please note, if we stop selling a product available under the plan, we will provide you with a
substitute product.

Fees


When you start the therapy plan, you pay an initial instalment fee. Within the first week of sign-up, at your selected day, you will start paying a weekly fee over 36 months (156 weeks). The initial instalment fee and the weekly fee is set out in your therapy plan. We only accept payments via credit card. We will not charge you interest, administration or other fees. If you fail to pay the weekly fees, we will stop supplying you with the products and services until you have paid all outstanding weekly fees. You will own and be able to keep the products you have received under the plan.

If you fail to pay all outstanding weekly fees, we reserve the right to terminate your plan after providing you with a written notice. If we terminate your plan, you will be liable to pay the remainder of the weekly fees under your plan immediately. We may look to recover any other costs and exercise any rights available to us by law. Once the remaining weekly fees are paid in full, you will receive the remaining replenishments that you are entitled to under your therapy plan.

Risk and Title


Risk of any loss or damage to products and title to the products will pass to you when you take physical possession of the products or when the products are delivered to you.

Termination


We can terminate your plan if you fail to pay the weekly fee. We may allow you to terminate your plan, but you will be liable to pay a cancellation fee calculated as the weekly fee payable multiplied by the number of weeks remaining under your plan.

Personal information


We will only use your personal information in accordance with the Privacy Act 1988 and ResMed’s privacy notice, found at: https://www.resmed.com.au/privacy-policy  Please remember to update your personal information, including your address as soon as possible by emailing us at info@sleepvantage.com.au as we will be delivering the products to the address you provided. We may charge you a delivery fee if the address is incorrect and we have to re-deliver the product..

ResMed Sleep-on-it Promise - Device Therapy Plans only


If you sign up for a ResMed Device Therapy Plan and change your mind, you may cancel your plan within 30 days from the date of sign up. Note: The ResMed Sleep-on-it Promise applies exclusively to ResMed Device Therapy Plans only and you will not be refunded any initial upfront payment fees or subsequent weekly payments made within 30 days from the date of sign up. You will need to contact your ResMed Authorised Dealer or ResMed (whichever you purchased your plan from) to cancel your plan. See terms and conditions below.

ResMed 30-Day Mask Swap Program


You may change your mask within 30 days from the date of sign up or within 30 days of upgrading your mask at no additional cost to you, provided that (a) there is no damage to the mask as a result of improper use; and (b) you have proof of purchase/invoice document. Note: The ResMed Mask Swap Program is limited to one mask swap per customer, per year. Contact your ResMed Authorised Dealer or ResMed (whichever you purchased your plan from) if you would like to take up the ResMed Mask Swap Program. See terms and conditions below.

Additional benefit


When you sign-up to the therapy plan, you have the option to become a member of sleepvantage, our membership program. Through sleepvantage you will receive a range of exclusive member benefits. We may also send you marketing and promotional offers. You can opt out from receiving marketing communication at any time by emailing us at info@sleepvantage.com.au or by clicking the unsubscribe button in any email sent to you by us.

Warranty and Australian consumer guarantees


Our products come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be acceptable quality and the failure does not amount to a major failure. ResMed provides a limited manufacturer’s warranty. Information on the limited warranty is provided with the products.

Governing law


These terms are governed by the laws of New South Wales, Australia.

ResMed Asia Pacific Limited, ABN 86 070 076 470

1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 Australia.
T +61 2 8884 1000 F +61 2 8884 2005
info@sleepvantage.com.au

 

ResMed Therapy Plans Schedule

AirSenseTM 10 AutoSetTM Basic Plan

12 months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirSenseTM 10 AutoSetTM Premium Plan 12 months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
CPAP wipes tub 6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1
Mask cushion   1   1
Mask headgear   1   1

 

AirSenseTM 10 AutoSetTM Premium Comfort Plan 3 months after sign up 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirTouch mask   1   1  
AirTouch cushions 9 5 6 5 6

AirSense 10 filters

  6   6  
CPAP wipes tub 4 3 3 3 3
HumidAirTM humidifier tub     1   1
ClimateLineAirTM tubing     1   1
Mask headgear 1   1   1

 

AirSenseTM 10 EliteTM Basic Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirMiniTM Basic Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask* 1   1  

AirMini filters

6   6  
AirMini tubing 1   1  

 

AirMiniTM Premium Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask* 1   1  

AirMini filters

6   6  

CPAP wipes tub

6   6  
AirMini tubing 1   1  
Mask cushion   1   1
Mask headgear   1   1


*AirMini compatible and excludes AirTouch mask systems.

AirSenseTM  10 Refreshment Plan 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirFit mask 1   1  

AirSense 10 filters

6   6  
HumidAirTM humidifier tub   1   1
ClimateLineAirTM tubing   1   1

 

AirTouchTM  Refreshment Plan

3 months after sign up 12months after sign up 18 months after sign up 24 months after sign up 30 months after sign up
AirTouch mask   1   1  

AirTouch cushions

9

5 6 5 6
CPAP wipes tub 4 3 3 3 3
Mask headgear 1   1   1

 

 

Money Back Guarantee

30 Day Money Back Guarantee

Terms and conditions

 

    1. ResMed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (ResMed sleepvantage) offers a 30 Day Money Back Guarantee to customers who are not completely satisfied with their new ResMed product(s), purchased from a ResMed Authorised Dealer between 1 May 2020 and 31 December 2021, subject to these terms and conditions (Offer).
    2. Under the Offer, if a customer who purchases ResMed product(s) set out in the table in paragraph 3 from a ResMed Authorised Dealer is not completely satisfied, they may return the item(s) to the ResMed Authorised Dealer where they purchased the ResMed product(s), at their expense, for a full refund to the value of the original cost of the returned item(s), provided:
      1. the customer contacted the ResMed Authorised Dealer if they experienced any issues for support and possible solutions;
      2. all components of the ResMed product(s) is returned within 30 days of purchase;
      3. there is no damage as a result of improper use or contamination due to cigarette, pipe, cigar or other smoke;
      4. the customer has provided the ResMed Authorised Dealer with proof of purchase for the returned ResMed product(s); and
      5. the customer is a member of ResMed sleepvantage.

      If the customer is not already a ResMed sleepvantage member, membership is free of charge and the customer can contact 1300 305 705 (AUS) or 0800 737 633 (NZ) anytime between 8am and 6pm AEST or sign up online at www.sleepvantage.com.au/register . This offer is only available for change of mind if the item is returned in its original packaging, in a resellable condition.

    3. The Offer:

      1. applies only to the ResMed products set out in the table below:
        Product Code Description
          ResMed devices and selected accessories
        37460 AirSense 10 Elite 4G
        37457 AirSense 10 AutoSet 4G
        37458 AirSense 10 AutoSet for Her 4G
        37459 AirCurve 10 CS PaceWave 4G
        380065 AirMini Bedside Starter Kit: AirFit F30 SML
        380066 AirMini Bedside Starter Kit: AirFit F30 MED
        380061 AirMini Bedside Starter Kit: AirFit F30 SML
        380062 AirMini Bedside Starter Kit: AirFit F30 MED
        380067 AirMini Bedside Starter Kit: AirTouch F20 SML*
        380068 AirMini Bedside Starter Kit: AirTouch F20 MED*
        380069 AirMini Bedside Starter Kit: AirTouch F20 LGE*
        380052 AirMini Bedside Starter Kit: AirTouch F20 SML*
        380053 AirMini Bedside Starter Kit: AirTouch F20 MED*
        380054 AirMini Bedside Starter Kit: AirTouch F20 LGE*
        380070 AirMini Bedside Starter Kit: AirFit F20 SML
        380071 AirMini Bedside Starter Kit: AirFit F20 MED
        380072 AirMini Bedside Starter Kit: AirFit F20 LGE
        380073 AirMini Bedside Starter Kit: AirFit F20 for Her SML
        380074 AirMini Bedside Starter Kit: AirFit F20 for Her MED
        380015 AirMini Bedside Starter Kit: AirFit F20 SML
        380016 AirMini Bedside Starter Kit: AirFit F20 MED
        380017 AirMini Bedside Starter Kit: AirFit F20 LGE
        380018 AirMini Bedside Starter Kit: AirFit F20 for Her SML
        380019 AirMini Bedside Starter Kit: AirFit F20 for Her MED
        380078 AirMini Bedside Starter Kit: AirFit N30
        380075 AirMini Bedside Starter Kit: AirTouch N20 for Her SML
        380076 AirMini Bedside Starter Kit: AirTouch N20 MED
        380077 AirMini Bedside Starter Kit: AirTouch N20 LGE
        380020 AirMini Bedside Starter Kit: AirFit N20 for Her SML
        380021 AirMini Bedside Starter Kit: AirFit N20 MED
        380022 AirMini Bedside Starter Kit: AirFit N20 LGE
        380055 AirMini Bedside Starter Kit: AirFit N20 Classic SML
        380056 AirMini Bedside Starter Kit: AirFit N20 Classic MED
        380057 AirMini Bedside Starter Kit: AirFit N20 Classic LGE
        380023 AirMini Bedside Starter Kit: AirFit P10
        380060 AirFit P10 Travel Starter Kit
        380081 AirFit N30 Travel Starter Kit
        380059 AirMini F20 Freedom Kit
        380058 AirMini N20 Freedom Kit
        38140 AirMini (device only)
        38825 F20/F30 AirMini Setup Pack
        38823 N20 AirMini Setup Pack
        38010 F30 AirMini Setup Pack
        38011 F20 AirMini Setup Pack
        38843 F20/F30 Connector for AirMini
        38844 N20 Connector for AirMini
        38822 AirMini Tubing
          AirFit Masks
        38824 AirFit P10 AirMini Mask Pack

        63875
        AirFit P30i: Standard
        63876 AirFit P30i: Small
        62904 AirFit P10
        62914 AirFit P10 for Her
        63520 AirFit N20 for Her: Small
        63521 AirFit N20: Medium
        63522 AirFit N20: Large
        63723 AirFit N20 Classic: Small
        63724 AirFit N20 Classic: Medium
        63725 AirFit N20 Classic: Large
        63858 AirFit N30i: Standard
        63859 AirFit N30i: Small
        63825 AirFit N30i: Standard (Available while stocks last)
        63826 AirFit N30i: Small (Available while stocks last)
        38878 AirFit N30 for AirMini Mask Pack
        64206 AirFit N30
        63336 AirFit F30i: S/SML
        63337 AirFit F30i: S/STD
        63338 AirFit F30i: M/STD
        63339 AirFit F30i: W/STD
        63340 AirFit F30i: M/LGE
        64126 AirFit F30: Small
        64127 AirFit F30: Medium
        63430 AirFit F20: Small
        63431 AirFit F20: Medium
        63432 AirFit F20: Large
        63433 AirFit F20 for Her: Small
        63434 AirFit F20 for Her: Medium

        * If the customer purchases the AirMini Bedside AirTouch F20/N20 Starter Kit, and is not satisfied with the AirTouch UltraSoftTM memory foam cushion, they can convert to the AirFit InfinitySealTM silicone cushion under the AirTouch 14-Day Cushion Replacement Guarantee Offer. See AirTouch 14-Day Cushion Replacement Guarantee Offer terms and conditions for further details.


      2. only applies to AirMini accessories when purchased with an AirMini device;
      3. is not valid with any other ResMed sleepvantage offer;
      4. excludes products that are part of ResMed Therapy Plans;
      5. is open to Australian and New Zealand residents aged 18 years or over only; and
      6. is limited to one device and one mask refund per customer within a one-year period.
      7. ResMed reserves the right to amend or cancel the terms of this offer without notice. Any valid claims submitted at the time of any cancellation will be honoured by ResMed.
      8. Except for any liability that cannot be excluded by law, ResMed (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under ResMed’s’s control); (b) any theft, unauthorised access or third party interference; (c) any claim for this offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by ResMed) due to any reason beyond the reasonable control of the ResMed; (d) any tax liability incurred by a claimant; or (e) use of any product.
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