warranty extension

Join sleepvantage to receive your membership warranty

sleepvantage is ResMed's member support program for those being treated for sleep apnea. We offer a range of member benefits, including a members-only extended warranty on ResMed products.

Join sleepvantage by simply registering your product with us, and we will extend the standard manufacturer’s warranty of your ResMed product by 50%. It's free to join and easy to register your product, so join today!

Did you know...

You can register for your product's sleepvantage membership warranty any time before the expiration date of its standard manufacturer's warranty.

Ready to register? Make sure you have the following details at hand:

  • Details of your ResMed product.
  • A copy of your invoice/receipt showing proof of purchase in Australia or New Zealand.


 

So if you are interested in a sleepvantage membership warranty, simply follow the steps outlined below to join sleepvantage.

Membership is absolutely FREE, so join now:

  • In the top right hand corner of your page or just below, click on the red button that says 'Register your product'.
  • Fill in the form details and choose submit.
  • A pop-up box will appear confirming your registration and that's it. Your product(s) are registered!

Need more information? Feel free to contact us. We are open Monday to Friday, from 8am to 6pm AEST.

Further enhance your peace of mind

 

Purchase an additional 2-year extended warranty for your therapy machine

You can purchase an extended warranty to extend your ResMed therapy machine warranty for another 2 years beyond the standard manufacturer's warranty.In addition to any other benefits provided under the standard manufacturer’s warranty or sleepvantage membership warranty, this extended warranty covers damage caused by water being spilled on or into the therapy machine.

This means, your therapy machine will be under warranty for a total of 5 years if you:

  • Purchase the additional 2-year warranty from your ResMed Authorised Dealer; and
  • Joined sleepvantage to claim your sleepvantage membership warranty

Here’s how:

 

* You may purchase the additional 2-year extended warranty when you purchase your therapy machine or at any time during the machine’s standard warranty period.

2-year extended warranty not available for AirMini™ machine purchases.

For further details or to purchase, simply contact your ResMed Authorised Dealer.

If you need more information, feel free to contact the sleepvantage team. We are open Monday to Friday, from 8 am to 6 pm AEST.

Terms and conditions

Warranty information for Australian consumers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Limited manufacturer’s warranty

In addition to your rights and remedies under Australian Consumer Law (and any other applicable law), ResMed Pty Ltd ABN 30 003 765 142 of 1 Elizabeth Macarthur Drive, Bella Vista, NSW 2153, (ResMed) warrants that your ResMed product will be free from defects in material and workmanship from the date of purchase for the period specified below.

 

Product Warranty period

Consumables:

  • AirTouch™ UltraSoft™ memory foam cushion
7 days
  • Mask systems (including mask frame, silicone cushion, headgear and tubing) – excluding Consumables and single-use devices
  • Accessories – excluding Consumables and single-use devices
    • SD cards
    • USB modules and adapters
    • Standard, SlimLine and ClimateLine tubing
  • Humidifier water tubs (non-reusable)
90 days
  • Batteries for use in ResMed internal and external battery systems
6 months
  • Humidifiers and humidifier water tubs (reusable)
  • DC/DC Converters
1 year
  • CPAP, bilevel and ventilation devices (including external power supply units and excluding humidifier tubs)
  • Battery accessories (including but not limited to DC cable, PSU adapter and coupler kit)
2 years

This warranty is only available to the initial consumer. It is not transferable.

This warranty does not cover:

        a)     any damage caused as a result of improper use, abuse, modification or alteration of the product;

        b)    repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;

        c)    any damage or contamination due to cigarette, pipe, cigar or other smoke; or

        d)    any damage caused by exposure to ozone, activated oxygen or other gasses.

This limited warranty is void on product sold, or resold, outside the region of original purchase. Limited warranty claims on defective product must be made by the initial consumer at the point of purchase or through sleepvantage as specified above.

ResMed shall not be responsible for any incidental or consequential damages claimed to have resulted from the sale, installation or use of any ResMed product.

How to make a claim

To make a claim under this warranty you should contact the ResMed Authorised Dealer from which you purchased your ResMed product or contact sleepvantage via phone on 1300 305 705 (AUS) or 0800 737 633 (NZ) or email: info@sleepvantage.com.au. All claims under this warranty must be accompanied by your original receipt.

  1. You will then need to deliver the ResMed product you claim is defective to the ResMed Authorised Dealer from which you purchased your ResMed product or your closest ResMed Authorised Dealer at your expense. A similar product will normally be lent to you by your ResMed Authorised Dealer while your product is assessed.
  2. The product you claim as defective must be delivered from the ResMed Authorised Dealer to the ResMed Service Centre within the relevant warranty period referred to above. ResMed will not be responsible for the cost of the transport of your ResMed product to the ResMed Service Centre. You must pay any necessary costs to the ResMed Authorised Dealer. If ResMed determines that your warranty claim is valid, we will return the repaired product, or a replacement product, to your ResMed Authorised Dealer at ResMed's expense.
  3. If ResMed determines that your warranty claim is valid you may claim any reasonable expenses you have incurred in making the claim by contacting sleepvantage via phone on 1300 305 705 (AUS) or 0800 737 633 (NZ), email: info@sleepvantage.com.au, or posting to us at 1 Elizabeth Macarthur Drive, Bella Vista, NSW 2153 a claim in writing attaching original receipts for the expenses claimed.
  4. If ResMed determines that your warranty claim is not valid, we will notify your ResMed Authorised Dealer by providing a quotation of the cost of repair which may include cost of transport of returning your ResMed product back to your ResMed Authorised Dealer. Your ResMed Authorised Dealer will then contact you and you will have the option of taking up the quotation offer, valid for 30 days, or have your product returned unrepaired to your ResMed Authorised Dealer at ResMed's expense.

This warranty gives you specific legal rights. For further information on your warranty rights, contact your local ResMed Authorised Dealer or ResMed sleepvantage.

If you are provided with a replacement or repaired product, the warranty continues to apply to the replacement or repaired device but does not continue beyond the original warranty period referred to above. 

If you have any questions or would like the address of your nearest ResMed Authorised Dealer, please contact our friendly sleepvantage team on 1300 305 705 (AUS) or 0800 737 633 (NZ), or email: info@sleepvantage.com.au